Last updated: January 15, 2026
MaxAI GmbH ("MaxAI", "we", "us") is committed to protecting your privacy. This policy describes how we collect, use, and protect your personal data when you use our services.
We collect workspace data and tool integrations solely to power your AI agents (task automation, knowledge base queries, workflow actions). We also collect standard account information including your name, email address, and billing details.
Your data is processed to generate insights visible only to you and your authorized team members. We never use your data to train AI models. We never sell or share your data with third parties.
All data is encrypted in transit (TLS 1.3) and at rest (AES-256) within our SOC 2 certified infrastructure. EU customer data is stored in Frankfurt, Germany.
Under GDPR and applicable privacy laws, you have the right to:
To exercise these rights, contact [email protected].
We retain your data for the duration of your active subscription plus 30 days. After account deletion, all data is permanently erased within 30 days.
We use Plausible Analytics, a privacy-focused analytics tool that does not use cookies and does not track users across sites. No personal data is collected by our analytics.
For privacy-related questions, contact our data protection team at [email protected].