Brandt Haustechnik

200 maintenance contracts without scheduling chaos — how a plumbing firm automated heating season

200maintenance contracts managed

0September scheduling chaos

100%automatic scheduling

“We have 200 maintenance contracts and every September the same chaos. Since the AI handles our scheduling, customers no longer call us — they automatically get their preferred time. My office staff can finally focus on quotes.”

Thomas Brandt

Master & Owner, 8-person team

About the Company

Plumbing/heating company with 8 employees. 2 service teams, focus on heating maintenance and repair. 200 maintenance contracts, 80% gas heating.

Quick Jump

Challenge Solution Results

Sector

Plumbing/Heating

Solución

AI SchedulingAutomated Maintenance Reminders

Tamaño del equipo

8 employees

Challenge

September: 200 maintenance appointments in 6 weeks.

Every year the same: from September, all 200 heating maintenance visits must be scheduled before heating season. The office manager spent 3 weeks just calling: reaching customers, proposing times, rescheduling cancellations. Meanwhile, daily business fell behind.

Customers calling: 'When are you coming?'

From October, customers without appointments called — often frustrated. Office staff in constant stress, technicians too, because appointments were assigned chaotically. Double bookings and wasted trips were the norm.

Solution

Automated maintenance reminders with self-booking

In August, all 200 customers automatically receive a message: 'Your heating maintenance is due. Here are 3 available times — choose your preference.' The customer books, gets a confirmation and a day-before reminder. No phone call needed.

Intelligent route planning

The AI groups appointments by area so service teams don't drive across the city. Monday: north side. Tuesday: south side. Drive times decrease, daily maintenance count increases.

Results

No more September chaos

Thomas Brandt: 'Last September, 180 of 200 appointments were booked within 2 weeks — automatically, without a single phone call from my office manager. She wrote 12 new quotes in that time instead of the usual zero.'

Customers self-book — and are happier

Customers appreciate the choice. Instead of waiting for a call, they get 3 options and decide themselves. Complaints about late maintenance dropped to zero.

200

maintenance appointments auto-scheduled

September scheduling chaos

90%

bookings without phone calls

Sound like your business?

In a short conversation, we look at where you're losing the most time — and whether a solution makes sense.

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