KFZ-Service Braun

15 more orders in the first month — how a workshop mastered tire change season

+15orders in month 1

0missed calls in season

100%appointments automated

“During tire change season, the phone was our biggest stress factor. Since Mandu set up the AI, appointments come in while we wrench. 15 more orders in the first month.”

Michael B.

Workshop Owner, KFZ-Service Braun

About the Company

Independent car workshop with 4 employees. Focus on maintenance, repair, and seasonal tire service. Over 300 regular customers.

Quick Jump

Challenge Solution Results

Sector

Auto Workshops

Solución

AI Phone AssistantAutomated Scheduling

Tamaño del equipo

4 employees

Challenge

October: The phone becomes the enemy.

Tire change season: everyone calls at once. The workshop has 4 lifts and 4 mechanics — but only one phone. In peak season, 40 to 50 calls came in daily. Michael B. had to constantly crawl out from under cars to answer. Still, 15 to 20 calls were lost daily.

Paper chaos for scheduling.

Appointments were written in a paper book — in pencil, so you could erase. Double bookings, forgotten appointments, illegible entries. A system that maybe worked in 1995, but not with 40 calls a day.

Solution

AI handles all appointment calls

The AI phone assistant answers every call, asks for vehicle type, desired service, and preferred time, then books directly into the digital calendar. It distinguishes between tire changes (30 min), inspections (2-3 h), and repairs (callback needed).

Digital calendar instead of paper book

The calendar shows in real-time which lift is available when. Customers get automatic confirmations and reminders. No more double bookings, no illegible entries.

Results

15 additional orders in October

Michael B.: 'These aren't phantom numbers — those are 15 customers who wouldn't have gotten through before. They called, got an appointment, and showed up. Without the AI, they'd have gone to the competition.'

Mechanics wrench instead of answering phones

No mechanic has to crawl out from under a car to answer the phone anymore. Workshop productivity increased measurably — fewer interruptions mean faster turnaround.

+15

orders in month 1

missed calls in season

100%

scheduling automated

Sound like your workshop?

In a short conversation, we look at where you're losing the most time — and whether a solution makes sense.

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