Dachdeckerei Braun

47 calls in one storm night — not a single one lost

47calls captured in one night

0lost orders after storm

7:00crews fully scheduled

“After the last storm I had 47 calls in one night. Before, I would have lost 30 of them. Now the AI captured every single one, sorted by urgency, and my crews were fully scheduled by 7 AM.”

Markus Braun

Master Roofer, 6 employees

About the Company

Roofing company with 6 employees. Specializing in pitched roofs, flat roofs, and storm damage repair. Known for fast emergency response in the region.

Quick Jump

Challenge Solution Results

Sector

Roofing

Solución

AI Phone AssistantEmergency TriageCrew Scheduling

Tamaño del equipo

6 employees

Challenge

A storm — and the phone explodes.

After every severe storm, the same picture: 30 to 50 calls in a single night. Leaking roofs, loose tiles, water in attics. Markus Braun lay in bed, phone ringing nonstop — yet most calls were lost. Those who couldn't get through called the next roofer.

Who's urgent, who can wait?

Even the calls that came through were hard to triage. A retiree with water flooding their apartment had the same priority as someone with a loose roof tile. By 6 AM, Braun sat before a mess of notes trying to figure out which crew goes where.

Solution

24/7 phone assistant with emergency triage

The AI answers every call — nights, weekends included. It asks targeted questions: Where is water coming in? Since when? Which floor? Based on responses, cases are automatically classified: Emergency (immediate), Urgent (24h), Appointment (this week).

Automatic crew scheduling

By next morning, the system has sorted all cases and assigned them to available crews. Markus Braun opens his tablet at 6:30 AM and sees the full schedule. No more paper chaos.

Results

47 calls, 47 jobs

After the last autumn storm: every single call was captured, categorized, and answered. Markus Braun: 'Before, I would have lost 30 of them. Now neighbors tell me: Braun was the fastest to respond.'

By 7 AM — everything planned

Instead of breakfast-table chaos: organized deployment planning. Crews start on time with all relevant info on their tablets. Response time after storm events has been cut in half.

calls captured in one night

lost storm damage orders

50%

faster response time

Sound like your business?

In a short conversation, we look at where you're losing the most time — and whether a solution makes sense.

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